FREQUENTLY ASKED QUESTIONS

Click on the question to read the answer.
  • Why choose Sagesa Holidays for my holiday accommodation?
    • Sagesa’s policy is only to sign on high quality accomodation. In the event that accomodation of a lesser quality is contracted because it has some special feature or location attraction this will be clearly stated. Sagesa is 30 years operating on the Costa del Sol. The Sagesa group covers many disciplines from cleaning to maintenance to gardening. Sagesa has provided rental accomodation for 25years. All of this gives us a wealth of experience and range of skills to call on to cater for most situations.
  • Is the price quoted for the whole property or per person and is there anything extra to pay?
    • The prices quoted are for the whole property NOT per person. The price includes linen, towels, water and any local taxes. Apartment rental will include a midweek clean. Electricity is an additional charge payable at the end of your stay unless specified otherwise. We do require that we are advised of the number of people who will be staying in the property.
  • Will I be able to use the accomodation installations and machinery?
    • You will be able to use everything that the property has been described as having. You may need to provide your own consumeables, e.g. washing machine powder.
  • Which is the nearest airport?
    • The nearest airport is Malaga which is just 30 minutes away. You can also fly into Gibraltar (1 hour). Jerez and Granada airports are both about 1 hour 30 mins from Marbella.
  • Do you arrange pick up from the airport?
    • We can provide you with a chauffeur driven car from Malaga Airport to your holiday home, which you can arrange on the web site.
  • Can you organise flights?
    • Sorry, but no. We may be able to suggest some possible options if you contact us.
  • How about arranging a hire car?
    • We have negotiated special car hire rates for our holiday clients, please click here for a quote.
  • How do I book and pay for my holiday home?
    • Please click on the button how to book where full instructions are provided. Payment for your accommodation is normally by credit card.
  • I am not confident about using the Internet, can I phone?
    • Don’t worry contact us direct on 0034 952 85 04 78 and we will guide you through the process.
  • How do I obtain the keys to my holiday home?
    • Normally keys may be picked up from the Sagesa offices in Elviria or from the Don Carlos Hotel alongside the office location if arriving outside of office hours.
  • What are your Check in / Check out times?
    • Your accommodation is available after 16.00 on day of arrival and must be vacated by 10.00 on day of departure. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 10.00 please be aware that staff may arrive before this time.
  • How can I contact you when I am on Holiday?
    • You will be provided with a telephone number to make contact with us during office hours. Should an emergency situation arrive we will provide you with a 24 hour contact number. Should we be called out then a charge will apply to you if it is your fault for example you have lost your keys, or locked yourself out of the property.
  • Do you provide baby equipment?
    • Should you require any additional item such as baby equipment, bikes, playstation etc, please email us and we will arrange where possible to hire for you.
  • Can I cancel my holiday?
    • Should you have to cancel your accommodation please notify us by email immediately. The date of the email shall be deemed to be the date as to when such notice is received. For Apartment rentals the following cancellation charges will apply:
      - More than 42 days No Charge
      - Between 29 – 42 days 30%
      - Between 15 – 28 days 45%
      - Between 8 – 14 days 50%
      - Less than 8 days 100%

      For Villa rentals the initial deposit is non refundable with a charge of 50% for cancellations 42 days or more prior to arrival and 100% thereafter.

  • What time do I have to vacate my holiday home?
    • Normally properties are not available for occupancy before 4pm on the day of arrival and should be vacated before 10 am on the day of departure; however we will do our best to accommodate any special requests.
  • Can I arrange additional maid services?
    • Yes you can arrange additional maid services and many other services such as a welcome pack of food all from the web site.
  • What is included in the rental fee?
    • Your selected accommodation as detailed on the website or in other communication from us.
      In and out cleaning service including a set of clean linen and bathroom towels per named guest.
      Apartment rentals have a mid week clean.

      Electricity is, unless otherwise stated, NOT included and is usually charged separately at the end of your stay.

  • Can I bring my dog?
    • The property description will mention if pets are allowed, if in doubt please email us.
  • What happens if I need a doctor?
    • Your reservation confirmation will contain a list of contact numbers. Depending upon your insurance provider you may need to call your insurance prior to visiting any doctor.
  • What insurance do I need?
    • We recommend that clients arrange their own medical accident and personal property insurance, as well as in respect of deposits and balances in the event of cancellation.
  • Which currencies do you accept and is a personal cheque ok?
    • Payment can either be made by credit card, cheque (a personal cheque is fine) or bank transfer (payable to Sagesa) in Euros. Sufficient time must be allowed for a cheque to clear. Should you wish to pay in any other currency please use our credit or debit card facilities.
  • Are the villas suitable for children?
    • Yes they are – some more so than others. If you are concerned, give us a call or send us an email and we will give you an individual and honest opinion on your requirements. As with all accomodation new to children special attention needs to be given to ensure steps. ledges, swimming pools do not present a danger to the children.
  • Disabled Travellers
    • We are not a specialist provider of accommodation for the disabled. Many properties are not equipped to cater for the needs of disabled guests and this may cause problems for wheelchair users. It is therefore essential that before booking you inform us of any special requirements so that we can advise you of the most suitable property for your needs.
  • Weekly maid service
    • Maid service is normally provided to a property on your day of arrival and departure only.
  • Do you supply a ‘Welcome Pack’, if so what is in it?
    • We no longer supply a complimentary ‘Welcome Pack’ as we found that most guests were doing a supermarket shop before arriving at the villa and not using the items supplied. We can still supply a basic welcome pack but it is chargeable … details can be found on our ‘Finishing Touches’ page.
  • Do I need to bring a Hair Dryer, Iron etc?
    • Expect to find what you have at home – all houses have hair dryers, irons, ironing boards etc. Most also have washing machines, dishwashers & some tumble driers.
  • Is there a telephone?
    • Sorry but no – if you have a mobile and you want to keep in touch with home bring it with you – all work very well in Spain. Note: North American visitors will require a tri-band phone.
  • How can I connect to the Internet?
    • There are many Internet cafes in Marbella, Fuengirola & the surrounding area. We also now have a few properties with WiFi broadband, at these properties you will need to bring your own laptop.
  • Can the changeover day be varied?
    • Most properties operate off a fixed changeover day which is usually a Saturday. Outside of high season it is quite probable that an owner will permit other chageover days.
  • Are the properties heated in the winter?
    • All properties have winter heating, those properties that have air-conditioning units also give heat in the winter. In some properties there is also calor (butane) gas heaters, oil filled radiators and/or log fires. Logs for fireplaces may be purchased locally at an extra cost (where applicable).
  • Air Conditioning
    • Full air conditioning means all the bedrooms and the living areas unless stipulated otherwise, it does not mean that the system is on 24 hours a day. We accept no responsibility for the breakdown of these units under any circumstances although we will always endeavour to rectify the matter as soon as possible.
  • What T.V channels can I receive?
    • Where we state that a property has Satellite T.V. a decoder card is supplied to receive a selection of English speaking channels – for SKY systems this is usually BBC1, BBC2, ITV, CH4 & CH5. Reception is not as good as in the UK as Spain is on the edge of the satellite ‘footprint’. Another system in use is ASTRA – these receive mainly continental channels & a limited selection of English speaking channels.
  • Are pools in commission all year & are they heated?
    • Most are maintained and in commission all year round (a few are in use from Easter to the end of October). Some guests do swim in the winter months even though the water does tend to be on the cold side from November through to the end of March. Sometimes pool equipment breaks or needs maintenance. We cannot be held responsible if a pool is not in commission due to circumstances beyond our control though every effort will be made to solve any problem as quickly as possible. A few pools are heated by ‘heat exchangers” to maintain the temperature at approx. 26 – 28 deg C. When not in use please use the pool covers supplied otherwise the pool temperature will drop considerably. Also please note that if the ambient air temperature drops below 8 or 9 deg C (which can happen at night time in the winter months) as a safety feature the heat exchangers automatically shut down to prevent damage and it will then become impossible to heat the pool until the weather improves.
  • Is there a discount for longer lets?
    • Outside of high season it may pay to ask for a discount for lets of 4 weeks or longer.
  • Will I have a local contact?
    • Yes, you will be provided with the name and local phone number of our representative who you can call if you have any unforeseen problems or if you require advice on anything.
  • Sagesa Contact Details?
    • Sagesa Holidays, Ctra. Cádiz Km. 192 – Jardines de las Golondrinas
      29604 Elviria, MARBELLA, Málaga, Spain

      Please call +34 952850478 and speak to a member of our Reservations/ Reception Team, they will be delighted to help you plan your stay.

      Fax: + 34 952833091

      Email: rentals@sagesa.net

      Sagesa Bank Details?

      Will be provided upon request and will be included with any reservation confirmation.

  • Do you accept Credit & Debit Cards?
    • We accept Visa, Mastercard and American Express. All card transaction are billed in Euros and converted to your local currency by the card issuer at their prevailing rate.